Algemene voorwaarden | Friendship Amsterdam

These terms apply to all offers, bookings and cruises of Friendship Amsterdam ("Friendship"), both shared cruises and private boat hire. By booking, you accept these terms.

1. Booking and confirmation

A booking is final once you receive a confirmation from our booking system (FareHarbor). The person making the booking is responsible for all guests in the booking and for the accuracy of the details provided.

2. Prices and payment

Prices are in euros including VAT and applicable fees, as shown at checkout. Payment is made in full at the time of booking unless agreed otherwise in writing. Drinks and extras purchased on board are paid on board.

3. Cancellation by the guest

Shared cruises: free cancellation up to 24 hours before departure; after that no refund.
Private cruises and events: free cancellation up to 7 days before departure; between 7 days and 48 hours 50% is charged; within 48 hours 100%.
No-show or late arrival: no refund. The boat departs at the scheduled time.

4. Cancellation or changes by Friendship

In case of extreme weather, high water, calamities, events or government measures, Friendship may change the route, boat or time, or cancel the cruise. In case of cancellation by Friendship you may rebook free of charge or receive a full refund. Friendship may choose the most suitable boat depending on the weather, for example a saloon boat instead of an open boat.

5. On board

Please arrive at the departure point 15 minutes before departure.
Follow the instructions of the skipper and crew at all times.
Alcohol is served only to guests aged 18 and over. The crew may refuse drinks or access to guests who are intoxicated or behave disruptively, without refund.
Bringing your own drinks is not permitted unless agreed in writing.
Smoking (including e-cigarettes) is not permitted on board.
Children under 18 must be accompanied by an adult.

6. Liability

Friendship is not liable for loss, theft or damage to personal belongings, nor for indirect damage. Our liability is in all cases limited to the amount paid for the booking, except in case of intent or gross negligence. Guests are liable for damage they cause to the boat or its inventory.

7. Force majeure

In case of force majeure, Friendship is not obliged to fulfil its obligations. Force majeure includes extreme weather, illness of crew, technical failure, closure of waterways and government measures.